What Should I Do If I Received the Wrong Order?

We’re so sorry if you received the wrong item—that’s definitely not the experience we want for you! If your order isn’t quite right, we’ll make it right.

Here’s what to do:

1. Contact Us

Send an email to [e-mail] with the following details:

• Your order number

• A quick description of what was incorrect

• A photo of the item(s) you received

This helps us verify the mix-up and speed up the resolution.

2. Wait for Our Reply

Our team will review your message and get back to you as soon as possible—usually within 1–2 business days.

3. We’ll Make It Right

Once we confirm the mistake, we’ll ship you the correct item at no additional cost. In some cases, we might ask you to return the incorrect item, and if so, we’ll provide a return label.

We truly appreciate your patience and understanding. Mistakes happen—but we’re committed to making sure you end up with exactly what you ordered!