Mariana DeWitt
Articles
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Can I Exchange a Product?
Yes, we do accept exchanges—mainly for items that arrive defective or damaged. If that’s the case, please email us at support@kingswildproject.com within 15 days of delivery with: Your order numb...
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Do subscription decks come with certificates of authenticity?
While Kings Wild Project subscription decks do not include a separate certificate of authenticity (COA), they are still designed with collectors in mind and include several features that verify the...
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Can I pause my subscription instead of canceling it?
While we don’t offer a standard “pause” feature through the website, you can reach out to us at support@kingswildproject.com to request a manual pause on your subscription. Approval is handled case...
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How Can I Know When a Product Will Be Released?
We’re always excited to share new decks and designs with you! Here’s how you can stay in the loop on upcoming releases: Sign up for our email newsletter – Get early access alerts, re...
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What happens if my subscription payment fails?
If your payment fails, you'll receive an email notification right away. The system will automatically retry the charge once per day for 6 consecutive days. If payment is not successful within that ...
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What Should I Do If My Product Arrived Damaged or Defective?
We’re so sorry to hear that! We always want you to be thrilled with your order, and we’ll make things right. If your item arrived damaged or defective, please email us at support@kingswild...
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How do I update my payment information for my subscription?
Log into your account at kwsubscriptions.com, go to your billing settings, and update your payment method. If you need help, contact us at support@kingswildproject.com.
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When Are Decks Restocked?
Because many of our decks are limited edition, they often aren’t restocked once they sell out. We take pride in creating exclusive, collectible designs—so when they're gone, they're truly gone. Tha...
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Can I give a subscription as a gift?
Yes. You can purchase a subscription and enter the recipient’s shipping address at checkout. Use your own email address to manage the subscription, or use theirs if you'd like them to receive updat...
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Can I Change My Order?
Absolutely—if your order hasn’t been processed or shipped yet, we’ll do our best to make any changes you need! To request a change (like updating the shipping address, switching items, or canceling...