Mariana DeWitt
Articles
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Why haven’t I received my Kickstarter order yet?
We’re sorry to hear you haven’t received your Kickstarter order yet! Let me help clear things up.Here are a few common reasons for delays and what you can do next:1. Fulfillment TimelineKickstarter...
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Has my BackerKit survey been sent yet?
Once a Kickstarter project has been completed, it takes approximately 14 days for us to receive the initial pledge funds from Kickstarter. Once we've received those funds, we can move to BackerKit ...
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How long am I locked into a subscription?
You're never locked in! You can cancel your subscription at any time—there’s no set contract or cancellation fee. Once you subscribe, you’re only committed to the current billing cycle (monthly). ...
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Can I Return My Order?
Yes, you can! We accept returns within 30 days of your purchase date as long as the item meets the following conditions: It’s unused and in the same condition as when you received it It’s in th...
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How Can I Update My Shipping Information?
If you need to update your shipping address, just email us at support@kingswildproject.com as soon as possible with: Your order number The corrected shipping address We can make changes as lo...
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What Should I Do If My Package Hasn’t Been Delivered?
If your tracking shows that your package hasn't been delivered—or says "Delivered" but you haven’t received it—don’t worry, we’re here to help. Here’s what to do first: Double-check the delivery ...
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Why Hasn’t My Order Shipped Yet?
If your order hasn’t shipped yet, here are a few possible reasons: Processing Time: Most orders ship within 1–3 business days, but during busy periods, such as new releases or holidays, processin...
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Why Hasn’t My Tracking Information Been Updated?
If your tracking page hasn’t shown any movement, don’t worry—this can happen for a few reasons: The package hasn’t been scanned yet. Sometimes, carriers don’t scan packages right away, e...
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When Will I Receive My Tracking Information?
You’ll receive an email with your tracking number as soon as your order has been processed and shipped. This usually happens within 1–3 business days after your purchase. Keep an eye on your inbox ...